Privacy policy

Effective Date: July 17, 2026

At TwilouraX, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit TwilouraX or place an order, we may collect the following information.

Information You Provide

When placing an order or contacting us, you may provide:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number (if provided)
  • Payment information

For your security, payment information is processed securely through Shopify and trusted payment providers such as PayPal. TwilouraX never stores your full credit card details or payment credentials.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Time zone
  • Pages visited
  • Products viewed
  • Referral source
  • Website activity and interactions

This information helps us improve our website, maintain security, and provide a better shopping experience.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Respond to inquiries
  • Improve our website and customer experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations
  • Send marketing communications if you have chosen to receive them

We never sell, rent, or trade your personal information.

Sharing Your Information

We only share your information with trusted third-party service providers when necessary to operate our business.

These include:

Shopify

Our online store is hosted by Shopify, which securely manages our storefront and checkout process.

Printify

To produce and fulfill your order, we share only the information required for manufacturing and shipping, including your name and shipping address.

PayPal

If you choose PayPal during checkout, your payment information is securely processed by PayPal in accordance with its own privacy and security policies.

Shipping Providers

We share the necessary shipping information with trusted delivery partners so your order can be delivered successfully.

Legal Requirements

We may disclose personal information if required by law or when necessary to protect our legal rights, customers, or business.

Cookies

TwilouraX uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Improve website functionality
  • Analyze website performance
  • Enhance your browsing experience
  • Maintain website security

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Receive a copy of your personal information
  • Withdraw consent where applicable
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Meet legal, tax, and accounting requirements
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no online system can guarantee absolute security, we continuously work to maintain industry-standard security practices.

Children's Privacy

TwilouraX is not intended for children under the age required by applicable law to make online purchases. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal obligations.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, we're happy to help.

Email: contact.twilourax@gmail.com

We typically respond to all inquiries within 24–48 business hours.