Shipping policy
Effective Date: July 17, 2026
Thank you for choosing TwilouraX.
Every TwilouraX poster is printed specifically for your order using premium museum-grade materials. This Shipping Policy explains how your order is processed, shipped, and delivered.
Order Processing
Because every poster is made to order, please allow 2–5 business days for production before your order is shipped.
Production times may occasionally be extended during holidays, peak seasons, or periods of high order volume.
Estimated Shipping Times
Delivery times vary depending on your location and local shipping carriers.
Typical delivery estimates are:
| Destination | Estimated Delivery |
|---|---|
| United States | 5–12 business days |
| Canada | 7–14 business days |
| United Kingdom & Europe | 5–15 business days |
| Australia & New Zealand | 7–15 business days |
| Rest of the World | 7–20 business days |
Please note that these are estimated delivery times and are not guaranteed.
Customs processing, weather conditions, carrier delays, holidays, or other unforeseen circumstances may occasionally affect delivery.
Shipping Costs
Shipping costs are calculated automatically during checkout based on:
- Delivery destination
- Product size and quantity
- Shipping carrier rates
You'll always see your shipping cost before completing your purchase.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking information.
Please allow 24–72 hours for tracking updates to become available after your package has been dispatched.
Incorrect Shipping Information
Please carefully review your shipping address before placing your order.
TwilouraX cannot be held responsible for:
- Incorrect or incomplete shipping addresses provided during checkout
- Packages lost or delayed due to address errors supplied by the customer
If a package is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.
Lost or Delayed Packages
If your package appears to be delayed or lost:
- Check your tracking information for the latest updates.
- Contact the shipping carrier using your tracking number.
- If you're still unable to locate your package, please contact us.
We'll gladly work with our fulfillment and shipping partners to investigate the shipment and help find the best possible solution.
While we do everything we can to assist, TwilouraX cannot guarantee delivery times or accept responsibility for delays caused by shipping carriers, customs authorities, weather, or other events beyond our reasonable control.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- Clear photographs of the product
- Photos of the packaging
- Photos of the shipping label
- A brief description of the issue
Once reviewed, we'll gladly arrange a replacement or refund in accordance with our Return & Refund Policy.
Split Shipments
If your order contains multiple products, they may be shipped separately depending on product availability or fulfillment location.
If this happens, you'll receive tracking information for each shipment at no additional cost.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Returns & Refunds
For detailed information regarding replacements, refunds, and eligible returns, please refer to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping or your order, we're always happy to help.
Email: contact.twilourax@gmail.com
We typically respond to all inquiries within 24–48 business hours.